Privacy Policy

1. Introduction

Dome Guys (Mauritius) Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request a quote or consultation
• Place an order for a geodesic dome
• Subscribe to our newsletter or communications
• Contact us via email or phone

This information may include:

• Name and contact details (email address, phone number, postal address)
• Property location and site details
• Project requirements and preferences
• Payment information (processed securely through our payment providers)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and geographic location
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Device information (operating system, screen resolution)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide quotes, consultations, and deliver geodesic dome products and services
• Communication: To respond to your inquiries, provide customer support, and send important updates about your order
• Site Visits: To schedule and conduct site assessments for dome installation
• Improvement: To analyze website usage and improve our products, services, and user experience
• Marketing: To send you promotional materials, newsletters, and updates about our products (you can opt-out at any time)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To detect, prevent, and address technical issues and fraudulent activity

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us with business operations (e.g., payment processing, shipping, installation contractors) under confidentiality agreements
• Legal Requirements: When required by law or to protect our rights, property, or safety, or that of others
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our business
• With Your Consent: With your explicit permission for specific purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL/TLS encryption
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure payment processing through trusted payment providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing of your personal information for marketing purposes
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Receive your personal information in a structured, commonly used format
• Withdraw Consent: Withdraw consent for data processing where we rely on your consent

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we no longer need your information, we will securely delete or anonymize it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

As a Mauritius-based company, your information is primarily stored and processed in Mauritius. We may transfer data to other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.