Refund & Cancellation Policy

Important: Due to the custom nature of our geodesic domes, all orders are made-to-specification. Please read this policy carefully before placing your order.

1. Cancellation Policy

1.1 Cancellation Before Production Begins

If you need to cancel your order before manufacturing starts:

• You must provide written notice via email to hello@domeguysmauritius.com
• 50% deposit refund is available minus a 10% administrative fee
• Processing time: 14-21 business days
• Refund will be issued via the same payment method used

1.2 Cancellation After Production Begins

Once manufacturing has commenced:

• Deposits are non-refundable
• Customer is liable for all costs incurred to date
• This includes materials, labor, and shipping arrangements

1.3 Cancellation After Delivery

• No cancellations accepted - All sales are final
• Warranty claims may still apply for defects (see Terms of Service)

2. Refund Policy

2.1 Eligible Refund Scenarios

Refunds may be issued in the following circumstances:

• Order cancellation before production: 50% deposit refund minus 10% admin fee
• Manufacturing defects: Full replacement or repair (no cash refund)
• Company-initiated cancellation: Full refund of all payments received
• Non-delivery by company: Full refund if we fail to deliver within agreed timeline (excluding force majeure)

2.2 Non-Refundable Scenarios

Refunds will NOT be issued for:

• Change of mind after production begins
• Failure to obtain required building permits (customer responsibility)
• Site conditions that prevent installation (customer must ensure site suitability)
• Delays caused by weather, customs, or force majeure events
• Customer non-payment of remaining balance after deposit
• Damage caused by customer misuse, negligence, or modifications

3. Refund Processing

3.1 Timeline

• Refund approval: 7-10 business days after receiving written request
• Bank processing: 14-21 business days depending on your financial institution
• Total expected time: 3-4 weeks

3.2 Refund Method

• Refunds issued via the original payment method
• Bank transfer refunds require verified account details
• Currency: Mauritian Rupees (MUR)

4. Changes to Order

4.1 Modification Requests

Changes to your order specifications:

• Before production: Free modifications allowed (subject to pricing adjustments)
• During production: Limited modifications - additional charges apply
• After completion: No modifications possible

4.2 Upgrade/Downgrade

• Upgrades: Customer pays the price difference
• Downgrades: Credit applied to remaining balance (if production not started)

5. Defects and Warranty Claims

If you discover defects or issues with your dome:

• Report issues within 30 days of installation completion
• Provide photographic evidence of the defect
• We will assess and arrange repair or replacement at no cost (if covered by warranty)
• Warranty repairs/replacements are provided instead of cash refunds

See our full Terms of Service for complete warranty details.

6. Force Majeure

We are not liable for delays or cancellations caused by events beyond our control, including:

• Cyclones, floods, earthquakes, or natural disasters
• Government restrictions or regulatory changes
• Shipping disruptions or customs delays
• Pandemics or public health emergencies
• War, civil unrest, or political instability

In such cases, timelines will be extended accordingly, and no refunds will be issued.

7. How to Request a Refund

To initiate a refund request:

1. Email: hello@domeguysmauritius.com
2. Subject: "Refund Request - Order #[Your Order Number]"
3. Include:
   • Full name and contact details
   • Order number and date
   • Reason for refund request
   • Bank account details for refund (if applicable)
4. Await confirmation from our team (7-10 business days)

8. Dispute Resolution

If you disagree with our refund decision:

• Contact our customer service team to discuss your concerns
• Provide any additional evidence or documentation
• We will review your case and respond within 14 business days
• If unresolved, disputes are subject to Mauritius law and jurisdiction

9. Contact Information