Shipping & Delivery Policy

Important: Our geodesic domes are custom-manufactured products requiring specialized delivery and installation. Please read this policy carefully to understand our delivery process and timelines.

1. Manufacturing & Delivery Timeline

1.1 Standard Production Timeline

• Manufacturing time: 4-6 weeks from deposit confirmation
• Quality inspection: 3-5 business days
• Delivery preparation: 2-3 business days
• Installation scheduling: Coordinated with customer

Total estimated time: 5-8 weeks from order confirmation to installation completion

1.2 Factors Affecting Timeline

Delivery timelines may be extended due to:

• Custom specifications or modifications
• Material availability for specific finishes
• Weather conditions (cyclone season: November-May)
• Site accessibility and preparation delays
• Building permit processing times
• Peak season demand (December-February)

2. Delivery Coverage

2.1 Delivery Zones in Mauritius

2.2 Site Accessibility Requirements

Your installation site must meet these requirements:

• Vehicle access: Minimum 3-meter-wide access road for delivery truck
• Foundation readiness: Prepared foundation/base as per specifications
• Clear workspace: 10-meter radius around installation area
• Utilities access: Available if electrical/plumbing features ordered
• Permits obtained: All required building permits in place

3. Delivery Process

3.1 Pre-Delivery Coordination

1. Site inspection: Our team conducts pre-delivery site visit (2-3 weeks before delivery)
2. Delivery scheduling: We contact you 7-10 days before delivery with confirmed date
3. Confirmation call: 48-hour advance notice confirming delivery window
4. Final check: 24-hour reminder and final coordination

3.2 On Delivery Day

• Our delivery team arrives during the scheduled 4-hour window
• Components are unloaded and inspected together with customer
• Customer must sign delivery acceptance form after inspection
• Note damages immediately - claims must be made on delivery day

3.3 Installation Service

Professional installation is included with all dome purchases:

• Installation begins immediately after delivery (weather permitting)
• Typical installation time: 2-5 days depending on dome size and features
• Our certified installation team handles complete assembly
• Final walkthrough and handover upon completion

4. Delivery Charges

4.1 Standard Delivery

• Zone 1: FREE delivery and installation included
• Zone 2: Additional MUR 5,000-15,000 (quoted based on location)
• Zone 3: Custom quote required

4.2 Additional Charges (If Applicable)

• Site preparation assistance: MUR 10,000-30,000 (if foundation not ready)
• Crane rental: MUR 15,000-40,000 (for sites requiring crane access)
• Expedited delivery: 20% surcharge for rush orders (subject to availability)
• Rescheduling fee: MUR 5,000 if customer reschedules confirmed delivery

5. Customer Responsibilities

5.1 Before Delivery

Customers must ensure:

•  Building permits obtained and approved
•  Site prepared and foundation ready (specifications provided)
•  Access road clear and accessible for delivery vehicle
•  Utilities available if ordered (electricity, water)
•  Designated representative available on delivery day
•  Final payment completed (or payment plan up to date)

5.2 On Delivery Day

• Be present or designate an authorized representative (18+ years)
• Provide safe workspace for installation team
• Inspect all components before signing acceptance form
• Report any visible damage immediately (same day)
• Ensure pets are secured and away from work area

6. Delivery Issues

6.1 Damaged or Missing Items

If you discover damage or missing components:

• Immediate reporting: Note damages on delivery form before signing
• Photographic evidence: Take clear photos of any damage
• Contact us immediately: Call +230 5883 2400 or email hello@domeguysmauritius.com
• Claim timeline: Damage claims must be filed within 24 hours of delivery
• Resolution: We will replace damaged parts at no cost (if reported timely)

6.2 Delivery Delays

If delivery is delayed due to:

• Company delays: We will notify you immediately and provide new timeline
• Weather/force majeure: Timeline extended, no penalties or refunds
• Customer delays: Storage fees may apply (MUR 2,000/week after 2 weeks)
• Site not ready: Delivery postponed, rescheduling fee applies

6.3 Failed Delivery Attempts

If delivery cannot be completed due to customer issues:

• 1st attempt: Rescheduled at no additional charge
• 2nd attempt: MUR 5,000 rescheduling fee
• 3rd attempt: MUR 10,000 rescheduling fee + storage fees
• After 30 days: Order may be cancelled, deposits non-refundable

7. International Shipping

7.1 Regional Islands (Rodrigues, Réunion, etc.)

• Availability: Yes, we ship to regional Indian Ocean islands
• Shipping cost: Custom quote based on destination
• Timeline: 8-12 weeks (includes customs clearance)
• Installation: May require customer-arranged installation (we provide detailed instructions)
• Customs/duties: Customer responsible for all import fees and taxes

7.2 International Orders

For orders outside Mauritius and regional islands:

• Contact us for feasibility assessment
• Freight forwarding arranged case-by-case
• Installation services not included (instructions provided)
• Warranty support available remotely

8. Weather & Seasonal Considerations

8.1 Cyclone Season (November - May)

• Deliveries may be postponed during cyclone warnings (Class 2 and above)
• Installation paused during adverse weather
• Timeline extended accordingly - no penalties
• Safety of team and product is our priority

8.2 Rainy Season

• Installation may take longer in wet conditions
• Foundation work requires dry weather
• We recommend scheduling deliveries during dry season (May-November) when possible

9. Post-Delivery Support

9.1 Installation Completion

Upon installation completion:

• Full walkthrough with customer
• Care and maintenance instructions provided
• Warranty documentation delivered
• Customer signs installation acceptance form
• Final payment due (if applicable)

9.2 Follow-Up & Warranty

• 7-day check: We contact you to ensure everything is satisfactory
• 30-day inspection: Optional free inspection and adjustment
• Warranty period: See our Terms of Service for warranty details
• Ongoing support: Available via phone, WhatsApp, or email

10. Contact for Delivery Coordination